Assuming a review is related to another product than the one that was originally reviewed, you can reassign it directly from your Loox admin.
Note: Make sure Review moderation aligns with your local laws and regulations. Learn more.
How to move a review to another product:
Within "Manage reviews", find the review for which you'd like to change the product.
Click the three dots (...) and select "Change product."
Select the target product from the dropdown and click “Move review”.
To move all reviews from a specific product in bulk, toggle on “Move all reviews for original to selected product” and follow the instructions. Once confirmed, all reviews linked to the original product will be linked to the selected product.
Notes:
- This applies to existing reviews only. Future reviews will still be linked to the original product.
- If either the original or selected product belongs to a product group with 10 products or more, please contact support to move the reviews in bulk.